Answers to common questions about wallets, payments, and your account.
Open the Wallet tab, tap "Top Up", choose an amount and a payment method (card, EFT, or supported mobile money), and confirm. Your balance updates as soon as the payment clears.
From the dashboard, tap "Send Money". Pick a destination country and corridor, enter the recipient's details and an amount, and review the fee and exchange rate before confirming. You can save frequent recipients for faster sends next time.
Larger transfers or first-time recipients go through a standard compliance screening step before payout. This is normal and usually clears quickly. You'll be notified once it's done.
Tap "Shop" from the dashboard, pick a country market (Zimbabwe or South Africa), then browse by category. Search narrows results if you know what you're looking for.
Virtual Cards are prepaid Visa/Mastercard cards you can use for online purchases and subscriptions. Buy one from the Shop, and once issued you'll get an activation link (and, if you provided an email, a copy there too).
General accounts use the app for their own purchases and transfers. Reseller accounts additionally sell products/services to their own customers and earn commission on those sales. Commission is never paid on your own personal purchases.
Go to Profile → KYC Verification and upload the requested identity document. Some features (like larger transfers) require a verified account.
From your Wallet, tap "Withdraw", choose a payout method, enter the amount, and submit. You can track the request's status from the same screen.
Use "Contact Support" from your Profile to open a support ticket, or message us on WhatsApp. Include what you were doing and, if possible, a screenshot.
Go to Profile → Personal Information → Delete Account. This permanently removes your account and data, subject to any records we're legally required to retain.