What should I do if I think a message is fake?

Do not reply or click any link. Contact us using the details on this website or in the app.

A familiar logo is only part of the picture

A familiar logo is easy to copy. Trust also depends on helping customers identify the right channel before they share private information or make a payment.

Use the contact details we publish

Save our official contact details from our website or app. Be careful with a message from a number you do not recognise, even if it uses our name.

Never share a PIN, password or one-time code

We will not ask you for your PIN or a one-time code. Anyone who does is not us.

Keep support conversations private

Do not post account details, tokens or full numbers in public comments. Use the support route in the app.

Common questions

What should I do if I think a message is fake?: Do not reply or click any link. Contact us using the details on this website or in the app.

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Contact support

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This guide is general information, not financial advice. Products and features differ by country and may change. Last updated 18 October 2026.