A payment request should make sense to both sides. The person paying should know what it is for, and you should be able to match the payment to the sale.
State the amount and what it covers
Include the amount, a short description and a reference you will recognise later.
Make the sale easy to check
Keep the payment reference with the sale record so the next question, from the customer or your accounts, has an answer.
Share requests privately
Send a payment link directly to the customer rather than posting it publicly.
Common questions
- Can a customer pay by QR code?
- Yes. A QR code opens the same payment journey as a link, so give it the same context.
Ready to go?
Accept payments with KMGThis guide is general information, not financial advice. Products and features differ by country and may change. Last updated 18 October 2026.